INCIPIO GROUP TERMS & CONDITIONS
Please read these terms and conditions carefully before using the site or visiting our venues.
Terms & Conditions of website use
To contact us, visit write to the address above.
We have set out the terms under which we are providing you with access to our Website and its products and services. These include the terms and conditions that govern:
your use of our Website (including the mobile optimised version of our Website accessible from your portable hand-held device); your use of the services and products offered through our Website; your rights to link to our Website; how we will use and protect information about you (see our separate “Privacy and Cookies Policy”) and
Use of this website
Accessing our website
Our site is made available free of charge.
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. We may suspend or withdraw or restrict the availability of all or any part of our site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal. Access to our Website is permitted on a temporary basis. We update our website regularly and so may change the content at any time without notice to you. We reserve the right to withdraw, vary or suspend the service at any time without notice.
Please note that use of our Website is subject to your computer and/or portable device complying with our minimum standard technical specification and compatibility notice. You are advised to check this specification to ensure that your computer and/or portable device is compatible with our products and services and we shall not be liable for any failure arising in the Website which arises from incompatibility (including, without limitation, minimum storage and memory requirements from time to time).
Reliance on information posted
The content on our site is provided for general information only. Materials posted on our Website are not intended as advice and should not be relied upon as such. We therefore disclaim all liability and responsibility arising from any reliance placed on such information to the fullest extent permissible by local law.
Where we provide details of our food and drink menus, we make no promise that those details will be available in a particular venue on a particular day – all menus are subject to availability.
You may only view, print out, use, quote from and cite the Website and the Materials for your own personal, non-commercial use and on the condition that you give appropriate acknowledgement where appropriate to Social Entertainment Ventures Limited. All intellectual property rights in and to the Website and the Materials are either owned by or licensed to us and your use of the Website and Materials is subject to the following restrictions. You must not:
remove any copyright or other proprietary notices contained in the Materials;
use any Materials from the Website in any manner that may infringe any copyright, intellectual property right or proprietary right of us or any third parties; or
reproduce, modify, display, perform, publish, distribute, disseminate, broadcast, frame, communicate to the public or circulate to any third party or exploit this Website and/or the Materials for any commercial purpose, without our prior written consent.
We expressly reserve all rights in and to the our domain name and all related domains and sub-domains, our trading name, our logo, service marks, trading names and/or trademarks. Other trademarks, products and company names mentioned on the Website may be trademarks of their respective owners or licensors and the rights in such marks are reserved to their respective owners or licensors.
Linking to our website
You may link to any page of the Website, for non-commercial purposes provided that you do so in a way that is fair and legal and which does not damage our reputation or take advantage of it. For the avoidance of doubt, the linking site must not contain any adult or illegal material or any material that is offensive, harassing or otherwise objectionable. You must not link to our Website in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not remove or obscure by framing or otherwise, advertisements, any copyright notice, or other information published on the Website. Our Website must not be framed on any other site. Views and opinions expressed in user generated content linked from this Website are the opinions of those users and do not represent the views, opinions, beliefs ourr values and we accept no responsibility for such content. If you would like to link to our site for commercial purposes or any purpose not included above, please contact us. We reserve the right to withdraw linking permission at any time and without notice. We are not responsible for viruses and you must not introduce them. We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your information technology, computer programmes and platform to access our site. You should use your own virus protection software.
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
Jurisdiction and Applicable Law
Ordering Through the Application
The availability of our Service is limited to the opening hours of our Venues and you may only order from within the location of the Venue. If you try to order from any location other than within the Venue or the Application is otherwise unavailable for any reason, we will notify you that ordering will not be possible.
Alcoholic beverages can only be sold and served to persons aged 18 or over. By placing an order for alcohol, you confirm that you are at least 18 years old. The Venue operate the Challenge 25 age verification policy whereby customers who look under 25 will be asked by the venue to provide proof that they are aged 18 or over. The venue may refuse to deliver any alcohol to any person who does not look 25 unless they can provide valid photo ID proving that they are aged 18 or over. The venue may also refuse to serve any alcohol to any person who is, or appears to be, under the influence of either alcohol and/or drugs. If the serving of alcohol is refused, you will still be charged for the relevant beverage.
You may cancel an order without charge at any time before the venue has started preparing the Items (a “Started Order”). If you wish to cancel an order before it becomes a Started Order, please contact a member of staff at the venue immediately. If the venue confirms the order was not a Started Order, the Venue will refund your payment. If you cancel any order after it becomes a Started Order, you will be charged the full price for the Items.
The Venue may notify you that an order has been cancelled at any time. You will not be charged for any orders cancelled by the Venue, and the Venue will process the reimbursement for any payment already made using the same method you used to pay for your order.
Prices, Payment and Offers
Prices include VAT. You confirm that you are using our Service for personal, non-commercial use unless you request a VAT invoice. Prices can change at any time at the discretion of the Venues. Our Venues reserve the right to charge a Service Fee, which may be subject to change. You will be notified of any applicable Service Fee and taxes prior to purchase on the checkout page on the Application. No changes will affect existing confirmed orders, unless there is an obvious pricing mistake. Nor will changes to prices affect any orders in process and appearing within your basket, provided you complete the order within 1 hour of creating the basket. If you do not conclude the order before the 1-hour cut-off the items will be removed from your basket automatically and the price change will apply. If there is an obvious pricing mistake we will notify you as soon as we can and you will have the choice of confirming the order at the original price or cancelling the order without charge and with a full refund of any money already paid. The total price of your order will be set out on the checkout page on the Application, including the prices of Items and applicable Service Fees and taxes. Payment for all Items will be made on the Application by credit or debit card, or other payment method made available by us. Once your order has been confirmed your credit or debit card will be authorised and the total amount marked for payment. We are authorised to accept payment through the Application on and payment of the price of any Items to us will fulfil your obligation to pay the price to the Venue.
Loss or Damage
A gift card is not valid until activated at time of purchase | gift cards can be topped up in restaurant or online | gift cards are redeemable for products and merchandise in Incipio Group venues | this card is only redeemable for purchases made in the venue| this card can be used for online take-out orders when paid for in restaurant | this card may not be exchanged for cash | no change will be given but the balance may be applied for future purposes | this gift card will expire 13 months since last use e.g. card activation, purchase, top up or refund | at expiry, any remaining balance will be lost | gift cards cannot be returned or refunded, except in accordance with your legal rights | please protect this card and treat it as cash | it cannot be replaced if lost, stolen or damaged |